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FREQUENTLY ASKED QUESTIONS

ACCOUNTS

Do I need an account?

No account is required to place an order. You can choose to create an account at checkout in order to easily track your orders.

How old do I have to be?

To place an order on our website we require that you are at least 19 years old.

I can’t remember my password.

If you don’t remember your password you can easily reset it by clicking HERE.

PAYMENTS

What payment methods do you accept?

Hush is proud to offer Interac E-Transfer.

Paying for your order is easy via Interac E-Transfer. You will receive payment details after placing your order.

You can learn more about Interac E-Transfer here:

TD Bank

CIBC

Scotia Bank

Royal Bank

My payment was accepted, but my order is still on hold!

Please reach out to us if you believe there is a problem with your payment or order status. Our dedicated support team will look into your order.

How long does it take to accept my payment?

Payments are accepted within 1-4 hours. Sometimes e-transfers can take some time to go through. If you feel there is a problem with your order or payment please don’t hesitate to contact us. On evening and weekends payments may take longer to be accepted, if you have any questions, please contact our customer support team.

Do you accept PayPal?

Unfortunately, we are only able to accept Interac E-Transfer at this time. We are working hard to bring you more payment options.

Do you accept Credit Cards?

Unfortunately, not at this moment.

SHIPPING

How do you ship packages?

All packages are shipped via Canada Post. You will be provided with shipping options and prices at checkout.

How much does shipping cost?

*Due to Covid 19 restrictions we are experiencing longer than expected shipping times. To accommodate, we are only shipping packages via express post. Express is $16, unless you spend over $200, then it’s free.

Do you ship outside of Canada?

Unfortunately, we are unable to ship outside of Canada at this time.

How long does shipping take?

Shipping times vary based on the shipping option you choose at checkout. We offer Canada Post to ensure your packages arrive as quickly as you need them!

How do I find my tracking number?

After your package is shipped you will receive an e-mail with tracking information. If you create an account on our website you can log in to track current and past orders.

YOUR ORDER

Where is my order?

We strive to ship all orders the same day they are placed. Unless otherwise stated your order will ship within 1 business day. You will receive an email with a tracking number.

Why is my order on hold?

When an order is placed it is put on hold until we receive  payment. Once the payment is received your order will automatically be marked as processing. Once in processing our warehouse team will pack and ship your order right away.

Something is wrong with my order!

Sorry to hear that your order was not as expected. Please reach out to our Customer Service team. We are happy to help fix the problem.

Warranty

If any of the items you receive are damaged

YOUR POINTS

How many points do I earn on purchases?

For every $1.00 you spend with us, you earn 1 point!

What are points worth when I redeem them?

Redeem 20 points for $1, 100 points for $5, 1000 points for $50